Terms and conditions

Shipping policy

We currently only send parcels throughout New Zealand. 

To protect your purchases en route, we ship them in cardboard boxes. "This way up" and "Fragile" stickers ensure that our courier team knows how to handle products safely. 

Our timeframe to process and send all online orders is currently 3-4 working days.

Typically, customers receive orders within 3-4 business days. However rural deliveries may take an extra day. We regret that we cannot deliver to post office boxes or apartment buildings due to restricted access. If you have specific instructions, or would like your parcel to include a signature, please let our team know in the special instructions box when placing your order at checkout.

For items not received within the expected time, please check the tracking number provided in your confirmation email. Feel free to contact our team immediately if you experience an unexpected delay, and we will follow up with our courier service immediately.

Please understand as we are a small business with a small team, during peak periods such as Easter, Halloween, Christmas and January holidays our delivery timeframe could be a bit longer. We appreciate everyones patience.

 

Our email address is sweetporiumteam@outlook.com

 

Return and refund policy

While we strive to ensure 100% customer satisfaction, we regretfully cannot accept returned food products. If you have specific requests that you would like to run by our team, please contact us prior to placing the order.

We take full responsibility for any mistakes we make with your order. Please contact us within five business days of receiving your parcel regarding any issues you might have.

A partial refund will be processed for the following circumstances:

- If your parcel is missing items you ordered, we will refund you the value of those products. 

- Your parcel contains items that our team have packed incorrectly.

A full refund or replacement will be processed for the following circumstances:

- Your parcel has been damaged during transit by the delivery company. (Please be advised we will require a photo of how the parcel was received, this helps us with our initial investigation with the courier companies.

- Your parcel has not arrived due to an error or mistake we made.

- The wrong gift box was received.

All other circumstances we are happy to discuss further, while ensuring you are happy with the final outcome.

Our email address is sweetporiumteam@outlook.com

 

Packaging of lollies in our pick n mixes

All lollies in our pick n mix range will be mixed together unless a special request or instructions are left by the customer. As a general rule of ours, we do pack Chocolate, gummies, sugar coated lollies and hard boiled sweets separately.

 

Cancellation Policy

Our customers are important to us. That's why we allow cancellations up until the time the order has shipped. We simply confirm the status of the order, then delete it from the system.

If you have already paid for the order, we issue a full refund, providing the order has not been shipped. Please be advised refunds can take up to 5 working days to process.

 

Our team are here to help, our contact details are below:

- sweetporiumteam@outlook.com

- 021819787

- We are also on Facebook and Instagram.